Contact Us
This page explains how to contact Non Gamstop Casinos, what we can help with, and where to go for problems we cannot solve. We are an independent research site, not a casino. That distinction matters before you write to us.
What we can help with
We publish reviews and guides about casinos that operate outside GAMSTOP, including slots, bonuses, payments and withdrawals. You are welcome to get in touch about:
- Corrections: a bonus term, payment detail or licence claim on our pages that looks out of date or wrong.
- Review feedback: a point you think we missed or weighed badly.
- Suggestions: a topic you would like explained, such as wagering requirements or withdrawal checks.
- Questions about our method: how we assess and rank sites. Our About Us page covers this too.
- Commercial or media enquiries: general questions about working with the site.
What we cannot do
We do not run any casino listed here, so we cannot see or change your account. We cannot:
- release a withdrawal, reverse a bonus decision or reopen a closed account;
- act as a go-between in a dispute with a casino;
- give legal, financial or personal gambling advice;
- remove or adjust a GAMSTOP registration. That is managed by GAMSTOP directly.
Our rankings are editorial. Contacting us, or a casino paying us, does not change a position. We may earn commission if you join a casino through a link on this site, but commercial relationships do not decide rankings. See our Terms and Conditions for more.
How to write to us
Use the contact method shown on the site or in the footer. We have not listed an email address or phone number here, so please use what the site displays. A short, specific message gets the quickest useful answer. Include:
- The page address or title you are writing about.
- The exact sentence, figure or term you question.
- What you believe is correct, and a source if you have one, such as the casino's own terms page.
- The date you saw it. Bonus terms change, and our pages carry a checked date.
Please do not send passwords, card numbers, identity documents or other sensitive details. We will never need them.
What to expect after you write
We read genuine corrections and check them against the casino's published terms or the regulator's guidance. If you are right, we update the page. We cannot promise a reply time or a particular outcome. We will not change a review because a casino or a reader asks us to without evidence.
Problem with a casino account? Start here instead
If your issue is with a casino itself, the route is usually the same:
- Contact the casino's customer support in writing, such as live chat with a transcript or email, and keep copies.
- Use its formal complaints procedure if support does not resolve it. Terms normally say how.
- Check what the site's terms say about bonus rules, verification and withdrawal limits. Many disputes come from KYC or source-of-funds checks, or from breaching a maximum bet rule.
- If the casino holds an overseas licence, see whether that regulator or an alternative dispute service accepts complaints.
Be realistic here. Casinos outside the UK Gambling Commission system are not covered by its complaint routes or by UK-style protections, and there may be little recourse. Accepting British customers does not mean a casino is authorised by the UK Gambling Commission to serve them. We cannot guarantee that any withdrawal will be paid.
If gambling is causing you worry
If you feel you are losing control, please speak to someone. GamCare runs a free, confidential helpline and live chat, and the National Gambling Helpline is on 0808 8020 133. You can also register with GAMSTOP to block UK-licensed sites, and use blocking software on your devices. Read our Responsible Gambling guide for deposit limits, self-exclusion and more support options. Gambling is for adults aged 18 and over, and should never be treated as income or a way to solve money problems.
Looking for our casino reviews?
If you came here wanting a comparison rather than to contact us, our top-rated non GamStop casino reviews cover slots, bonus conditions, payments and licensing for each site.